Frequently Asked Questions
How long does it take to make my order?
Every piece is handmade to order. Production time is typically 5-10 days before shipping. Customer orders or orders with multiple pieces may take longer. If you need something by a specific date, feel free to contact me before placing your order.
Do you accept custom orders?
Yes. Custom orders are one of my most popular options. You can choose your own colorway, silhouette, or personalize a design for your favorite team, school, or special project. Visit the Custom Orders section or contact me directly to get started.
Do you offer ornaments year-round?
Yes. Ornaments are available year-round for purchase. They make great holiday gifts but are also a fun option for year-round sneakerhead decor.
What is your return policy?
Since each piece is handmade, I do not accept returns on custom orders. For non-custom orders, returns are accepted within 15 days of delivery. Buyer is responsible for return shipping costs. Please see the full return policy for details and contact me if you would like to start a return.
Do you offer wholesale or bulk orders?
Yes. If you're interested in wholesale, corporate gifting, or bulk custom projects, please contact me to discuss options.
Where are you located?
MadeByNateNJ is based in New Jersey, USA. All pieces are handmade and shipped directly from here.
How are the pieces made?
Each design is cut and assembled by hand using premium felt, specialty materials, and framed in a shadow box for display. For certain designs, additional materials like faux leather or faux fur may be used for extra detail.